Shipping policy

 

At Jojo’s Bazaar, we are committed to processing and shipping your collectible card and hobby box orders as quickly and securely as possible.

This Shipping Policy explains how we process orders, estimated delivery times, tracking information, and other important shipping information for customers in the United States.

1. Shipping Area

Jojo’s Bazaar currently ships orders to addresses within the United States.

At this time, we do not guarantee shipping availability to locations outside the United States.

If you have a question about whether we can ship to a particular address, please contact us before placing your order.

2. Order Processing

Orders are generally processed and prepared for shipment within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday, excluding applicable U.S. federal holidays.

Orders placed during weekends or holidays will generally begin processing on the next business day.

Please note that order processing time is separate from shipping transit time.

3. Shipping & Delivery Time

After your order has been processed and shipped, the estimated delivery time is generally 3–5 business days.

Therefore, the overall estimated timeframe from order processing through delivery is generally:

1–2 business days for processing + 3–5 business days for delivery

Delivery estimates are provided for convenience and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, service level, weather, holidays, and other circumstances outside our control.

4. Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

If a product or promotion qualifies for free shipping, the applicable shipping charge will be displayed as free during checkout.

Jojo’s Bazaar reserves the right to change shipping rates or shipping promotions at any time. Any applicable shipping cost shown at checkout at the time of purchase will apply to your order.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

  • Full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code

If you notice that your shipping address is incorrect after placing an order, contact us as soon as possible at contactsupport@JojosBazar.shop.

We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that an address change will be possible once an order has entered processing or has been shipped.

6. Tracking Information

Once your order has shipped, tracking information will be provided when available.

Tracking information allows you to monitor your package through the applicable shipping carrier.

Please note that tracking information may not immediately show movement after it has been generated. Carrier systems may require additional time to scan and update the shipment.

7. Shipping Carrier Delays

Jojo’s Bazaar works with shipping and delivery providers to deliver orders within the estimated timeframe.

However, once an order has been handed to the shipping carrier, certain delays may be outside our control.

These may include:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Carrier operational delays
  • Holidays and peak shipping periods
  • Incorrect or incomplete addresses
  • Package processing delays
  • Other unforeseen circumstances

We will make reasonable efforts to assist customers when a shipping issue occurs, but we cannot guarantee a specific delivery date.

8. Lost or Delayed Packages

If your tracking information indicates that a package is delayed, please allow the carrier additional time to complete delivery.

If a package appears to be lost or has not received tracking updates for an extended period, please contact us at contactsupport@JojosBazar.shop with your order number.

We will review the available shipping information and assist you with the next appropriate steps.

9. Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it, please first check:

  • Your mailbox or usual delivery location
  • Around your property
  • With household members
  • With neighbors
  • Any designated package or secure delivery location

You should also contact the shipping carrier directly using the tracking information provided.

If you are still unable to locate your package, contact Jojo’s Bazaar and provide your order number and tracking information so we can assist you.

10. Incorrect Shipping Information

Jojo’s Bazaar is not responsible for delivery problems resulting from an incorrect or incomplete shipping address provided by the customer.

If an order is returned to us because the address was incorrect, incomplete, or undeliverable, please contact customer support.

Additional shipping charges may apply if the package needs to be reshipped, depending on the circumstances.

11. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and products as soon as possible.

Contact us at contactsupport@JojosBazar.shop and provide:

  • Your order number
  • A description of the damage
  • Photographs of the package and product
  • Any relevant tracking information

We will review the situation and provide instructions for the appropriate next steps.

12. Collectible and Hobby Box Products

Jojo’s Bazaar specializes in collectible card products, including hobby boxes and other trading card products.

We take reasonable care when preparing orders for shipment and aim to package products appropriately to reduce the risk of damage during transportation.

However, once a package is transferred to the shipping carrier, handling and transportation are outside our direct control.

For sealed collectible products, customers should inspect the package and product condition promptly after delivery.

13. Multiple Products in an Order

If an order contains multiple products, we may ship the products together or separately depending on inventory availability, fulfillment requirements, or other operational considerations.

If products are shipped separately, you may receive separate tracking information.

14. Pre-Orders and Backordered Products

If a product is identified as a pre-order or backordered item, its expected availability or shipping timeframe will be communicated on the applicable product page or through customer communication.

Pre-order or backordered products may have different processing and delivery timelines than products that are currently in stock.

If an order contains both immediately available and pre-order products, fulfillment may depend on the circumstances of the order and product availability.

15. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

contactsupport@JojosBazar.shop

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible and our Return & Refund Policy may apply.

16. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Jojo’s Bazaar
2007 Venice Blvd.
Los Angeles, CA 90006
United States

Email: contactsupport@JojosBazar.shop

We will do our best to assist you with your order and provide available shipping information.

Jojo’s Bazaar
Collectibles You Can Trust