Refund policy

 

At Jojo’s Bazaar, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of receiving your order.

This Return & Refund Policy applies to purchases made through JojosBazar.shop and is intended to provide clear information about our return and refund process.

1. Return Eligibility

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery.
  • The product must be in its original condition.
  • The product must be unused and undamaged.
  • The product must be returned in its original packaging, where applicable.
  • Collectible cards, hobby boxes, trading card products, and other sealed products must remain in their original condition.
  • Products that have been opened, used, altered, or damaged after delivery may not qualify for a return.

We may request information or photographs of the product to verify its condition before authorizing a return.

2. Opened or Damaged Collectible Products

Because Jojo’s Bazaar sells collectible and trading card products, product condition is important.

For products that are sold as sealed products, including hobby boxes, trading card boxes, packs, cases, and similar collectible products, the product should remain sealed and in its original condition when returned.

Opened or altered collectible products may not be eligible for a return unless the item was received damaged, defective, incorrect, or materially different from what was ordered.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us as soon as possible.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging, when applicable

We will review the issue and provide instructions for the next steps.

Depending on the circumstances, we may offer a replacement, return, or refund.

4. How to Request a Return

To request a return, contact our customer support team at:

Email: contactsupport@JojosBazar.shop

Please include your:

  • Full name
  • Order number
  • Email address used to place the order
  • Product(s) you wish to return
  • Reason for the return

Do not send a product back before receiving return instructions from our customer support team.

Once your return request has been reviewed and approved, we will provide the appropriate return instructions.

5. Return Shipping

Return shipping arrangements and any applicable return shipping costs will be communicated to you when your return is authorized.

Customers should not send merchandise to our business address without receiving return instructions from Jojo’s Bazaar first.

Any applicable return shipping costs or deductions will be communicated before the return is processed.

6. Refunds

Once we receive and inspect an approved return, we will determine whether the returned product meets the requirements of this policy.

If the return is approved, your refund will be processed within 3–5 business days after the return has been approved.

Refunds will generally be issued to the original payment method used for the purchase.

Depending on your bank, credit card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

Jojo’s Bazaar cannot control processing times imposed by banks or payment providers after we have issued the refund.

7. Partial or Denied Refunds

A return may be refused or a refund may be reduced if:

  • The item is returned outside the 30-day return period.
  • The product has been opened when it was required to remain sealed.
  • The product has been used or altered.
  • The product has been damaged after delivery.
  • The returned product is missing original components or packaging where required.
  • The returned item does not correspond to the item originally purchased.
  • The return does not meet the requirements of this policy.

If a return does not qualify, we will notify you and explain the reason.

8. Exchanges

If you would like to exchange an item, please contact us at contactsupport@JojosBazar.shop before returning the product.

Exchange availability may depend on product availability. If the requested replacement is unavailable, we may offer an alternative resolution or refund where applicable.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at contactsupport@JojosBazar.shop.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it, and the standard return process may apply.

10. Returns Address

Please do not send returns to our business address unless our customer support team specifically instructs you to do so.

Our business address is:

Jojo’s Bazaar
2007 Venice Blvd.
Los Angeles, CA 90006
United States

Return instructions may include a different return address depending on the order and fulfillment process.

11. Contact Us

If you have questions about a return, refund, replacement, or cancellation, please contact us:

Jojo’s Bazaar
2007 Venice Blvd.
Los Angeles, CA 90006
United States

Email: contactsupport@JojosBazar.shop

Our customer support team will assist you with your request and provide the appropriate return instructions.

12. Policy Updates

Jojo’s Bazaar reserves the right to update this Return & Refund Policy when necessary.

Any changes will be published on this page with an updated “Last Updated” date. The version of the policy applicable to your purchase will generally be the version in effect at the time your order was placed, unless otherwise required by applicable law.

Jojo’s Bazaar — Collectibles You Can Trust