Warranty & Guarantee Policy

 

At Jojo’s Bazaar, we want our customers to have a clear understanding of what is and is not covered when purchasing hobby boxes, trading cards, and collectible products from our store.

This Warranty & Guarantee Policy explains our approach to product condition, manufacturer warranties, product contents, and customer concerns.

1. Our Commitment

Jojo’s Bazaar makes reasonable efforts to provide accurate product information and to fulfill orders with the products described on our website.

We aim to ensure that products are properly processed, packaged, and shipped to customers.

If you receive a product that is incorrect, damaged, defective, or materially different from what was ordered, please contact us so that we can review the issue and determine the appropriate resolution.

2. Product Condition

Products sold as new or sealed are intended to be supplied in the condition described on the applicable product listing.

For factory-sealed collectible products, the original manufacturer is responsible for the manufacturing and packaging of the product.

Jojo’s Bazaar does not independently manufacture, authenticate, grade, or alter the contents of sealed products unless specifically stated otherwise.

3. Manufacturer Warranties

Some products may be covered by a manufacturer’s warranty or other manufacturer’s support program.

If a manufacturer provides a warranty for a particular product, that warranty may be subject to the manufacturer’s own terms, conditions, exclusions, and procedures.

Jojo’s Bazaar does not extend or modify a manufacturer’s warranty unless we expressly state otherwise.

Customers may be required to contact the manufacturer directly for certain warranty claims.

4. Product Defects

If you believe a product has a manufacturing defect, please contact Jojo’s Bazaar at:

contactsupport@JojosBazar.shop

Please provide:

• Your order number
• Product name
• Description of the issue
• Photographs or other evidence of the issue, when applicable

We will review the information and determine whether the issue appears to be related to the product, shipping, or another circumstance.

Where appropriate, we may provide return, replacement, refund, or manufacturer-support instructions.

5. Damaged Products During Delivery

If a product arrives damaged, please contact us as soon as reasonably possible.

Please provide:

• Your order number
• Photographs of the shipping package
• Photographs of the damaged product
• A description of the damage
• Tracking information, if available

We will review the circumstances and determine the appropriate next steps in accordance with our applicable policies.

6. Incorrect Products

If you receive a product that is different from the product you ordered, please contact us at:

contactsupport@JojosBazar.shop

We will review your order and the product received and provide instructions for resolving the issue.

7. Guarantee of Specific Cards or Pulls

Jojo’s Bazaar does not guarantee specific cards, hits, autographs, memorabilia cards, parallels, inserts, rarities, or other individual collectibles inside factory-sealed products unless a specific product listing expressly states otherwise.

The contents and odds of sealed hobby boxes, packs, cases, and other trading card products are determined by the manufacturer.

Purchasing a sealed product does not guarantee that it will contain a particular card or type of card.

8. Guarantee of Collectible Value

Jojo’s Bazaar does not guarantee the current or future monetary value of any hobby box, trading card, collectible, or individual card.

Collectible values can change based on:

• Supply and demand
• Card condition
• Player or character popularity
• Market trends
• Product availability
• Grading
• Release activity
• Other market conditions

Customers should purchase collectible products based on their own interests and expectations rather than an expectation of financial gain.

9. Product Images and Packaging

Product images displayed on our website are provided to help customers identify and understand the products being offered.

Manufacturer packaging, artwork, colors, designs, and other visual details may change.

As a result, the actual product packaging may differ from images displayed on our website.

Such differences do not necessarily indicate that the wrong product was supplied.

10. Product Information

We make reasonable efforts to keep product descriptions and specifications accurate.

However, information supplied by manufacturers or distributors may change.

This may include:

• Product configuration
• Number of cards or packs
• Packaging
• Product artwork
• Inserts
• Parallels
• Product odds
• Release dates
• Other product specifications

Where manufacturer information changes, the final product may differ from preliminary information displayed during an earlier stage of the product’s release cycle.

11. Sealed Product Returns

Because Jojo’s Bazaar sells collectible products, special conditions may apply to sealed products.

Eligible returns are generally subject to our Return & Refund Policy.

Unless otherwise stated, sealed products should remain unopened and in their original condition to qualify for a standard return.

Opened, used, altered, or damaged collectible products may not qualify for a standard return unless the product was received damaged, defective, incorrect, or materially different from what was ordered.

12. Warranty Exclusions

Unless otherwise required by applicable law or expressly stated by Jojo’s Bazaar or the manufacturer, warranty or guarantee coverage does not generally extend to issues caused by:

• Normal wear and tear
• Improper handling
• Improper storage
• Accidental damage
• Water or liquid exposure
• Extreme heat or environmental conditions
• Alteration or modification
• Opening or tampering with sealed products
• Damage occurring after delivery
• Normal variations in manufacturer packaging
• Changes in collectible market value

Manufacturer-specific warranty exclusions may also apply.

13. Customer Responsibilities

Customers are responsible for:

• Reviewing product descriptions before purchasing
• Following applicable manufacturer instructions
• Handling products appropriately
• Storing collectible products in suitable conditions
• Inspecting products after delivery
• Contacting Jojo’s Bazaar promptly when an issue occurs

Customers should retain order confirmations and other relevant purchase information in case assistance is required.

14. Statutory and Consumer Rights

This policy does not limit or exclude any warranty, consumer protection, or other legal right that cannot lawfully be limited or excluded under applicable law.

Depending on the product, purchase, and applicable law, customers may have additional rights beyond those described in this policy.

15. How to Make a Warranty or Product Claim

To report a product issue, contact:

Email: contactsupport@JojosBazar.shop

Please include:

• Full name
• Order number
• Email address used for the purchase
• Product name
• Description of the issue
• Photographs or supporting information when applicable

Our customer support team will review the information and advise you of the next steps.

16. Contact Information

Jojo’s Bazaar
2007 Venice Blvd.
Los Angeles, CA 90006
United States

Email: contactsupport@JojosBazar.shop

We are committed to providing clear product information and helping customers resolve legitimate product and order issues.

Jojo’s Bazaar
Collectibles You Can Trust